Terms of Service
Effective: September 22, 2026 · Version 3.1
This document was written by our engineering team for structural reference and is not the authoritative legal text. It is not binding until reviewed and approved by our legal counsel. For a signed copy of the current version or to negotiate terms, please contact legal@cpaas.io.
1. Acceptance
By accessing Raftar API ("Service") you agree to these Terms. If you are entering into these Terms on behalf of a company you represent that you have authority to bind that company.
2. Description of Service
The Service is a communication platform enabling messaging across WhatsApp, SMS, RCS, Email, Voice, and social channels via REST APIs and dashboards.
3. Account & security
You are responsible for maintaining the confidentiality of API keys, credentials, and MFA recovery codes. Notify us immediately at security@cpaas.io upon suspected compromise.
4. Acceptable use
You will not use the Service to send spam, phishing, malware, or content that violates telecom carrier terms, applicable law, or the target platform's terms (Meta, Twilio, etc.).
5. Fees & billing
Fees are described on the Pricing page and in your order form. Invoices are due 15 days after issue. Overage is billed monthly.
6. Data protection
Our Data Processing Addendum (DPA) applies. Data residency options are described in the DPA. See the DPA.
7. Warranties & disclaimers
The Service is provided "as is" except as expressly warranted. Uptime SLA is defined per plan on the Pricing page.
8. Limitation of liability
To the maximum extent permitted by law, our liability for direct damages is capped at fees paid in the preceding twelve months.
9. Termination
Either party may terminate for material breach after a 30-day cure period. Upon termination we will retain data per your Data Retention Policy.
10. Governing law
These Terms are governed by the laws of the State of Delaware, USA. Disputes resolved via arbitration in San Francisco, CA.