Question 1

What is Raftar API?

Accepted Answer

Raftar API is a WhatsApp Business API platform for campaigns, notifications, automation and customer support.

Question 2

Who is Raftar API built for?

Accepted Answer

Any team that talks to customers at scale — from a single-person store to an enterprise support desk running several numbers and agents.

Question 3

Can I try Raftar API before subscribing?

Accepted Answer

Yes. Every plan starts with a 15-day free trial and no credit card is required to begin.

Question 4

How does pricing work?

Accepted Answer

You pay a plan fee for the platform plus the per-conversation rates Meta charges for WhatsApp. Conversation costs are shown in the dashboard before you send.

Question 5

Are there setup fees?

Accepted Answer

No. Onboarding, number registration and template submission are included in every plan.

Question 6

Can I change my plan later?

Accepted Answer

Yes. Upgrade or downgrade at any time from billing settings; changes are prorated against your current period.

Question 7

Can I use my existing WhatsApp number?

Accepted Answer

Yes, provided the number is not currently active on the WhatsApp consumer or Business app. We walk you through migrating it.

Question 8

How long does approval take?

Accepted Answer

Most numbers and templates are approved by Meta within a few hours, though review can take up to 48 hours at busy times.

Question 9

Can I send promotional campaigns?

Accepted Answer

Yes. Marketing templates can be broadcast to opted-in contacts, with per-country rate caps and quiet hours applied automatically.

Question 10

Do you provide developer documentation?

Accepted Answer

Yes — a full REST reference, quickstart guides and SDKs for Node, Python, PHP, Go and Java.

Question 11

What integrations are available?

Accepted Answer

Native integrations for popular CRM and commerce tools, plus signed webhooks and a REST API for anything custom.

Question 12

Is the API secure?

Accepted Answer

All traffic is TLS encrypted, data is encrypted at rest, webhooks are HMAC-signed, and access is governed by role-based permissions.

Question 13

How do I add team members?

Accepted Answer

Invite them from team settings and assign a role; seats are included according to your plan.

Question 14

Where can I get support?

Accepted Answer

Email support is available on every plan, with priority and 24/7 channels on higher tiers.

Frequently Asked Questions

Frequently Asked Questions